Hoofdstukken
Les 8 General Management Practices
- 8.1 Categories of Practices
- 8.2 Management Practices
- 8.3 Continual Improvement
- 8.4 Information Security Management
- 8.5 Relationship Management
- 8.6 Supplier Management
- 8.7 Architecture Management
- 8.8 Knowledge Management
- 8.9 Measurement and Reporting
- 8.10 Organizational Change Management
- 8.11 Portfolio Management
- 8.12 Project Management
- 8.13 Risk Management
- 8.14 Service Financial Management
- 8.15 Strategy Management
- 8.16 Workforce and Talent Management
Les 9 Service Management Practices
- 9.1 Service Management Practices
- 9.2 Change Control
- 9.3 Incident Management
- 9.4 Problem Management
- 9.5 Service Desk
- 9.6 Service Level Management
- 9.7 Service Request Management
- 9.8 IT Asset Management
- 9.9 Monitoring and Event Management
- 9.10 Release Management
- 9.11 Service Configuration Management
- 9.12 Availability Management
- 9.13 Business Analysis
- 9.14 Capacity and Performance Management
- 9.15 Service Catalog Management
- 9.16 Service Continuity Management
- 9.17 Service Design
- 9.18 Service Validation and Testing